Increase ram speed on hp omen 25L GT15-0304 with HanaL Motherboard M81916-002 and AMI F.20 BIOS

[engineerslim]

As that I have not heard back from my original query, I will resubmit my issue with additional information. This issue is in regard to the inability to change the RAM speed to a more appropriate setting on my HP computer.

My computer is an HP OMEN 25L GT15-0304. It uses an AMD Ryzen 5 5600G processor. It is furnished with the OEM motherboard, which is the HanaL M91816-002 with the B550 chipset. 

The original OEM RAM was Kingston HyperX Fury 3733 RGB, 1 stick at 8GB. For performance purposes, I replaced it with 4 matching sticks of G Skills Rip jaws V Series DDR4 3600 F43600C16D-3GVKC CAS16, at 16 GB each, for a total of 64 GB.

All 4 sticks of RAM are matching, so there should be no issue there. Everywhere I have checked, the RAM shows as compatible with my particular setup. The computer came with AMI F.20 BIOS installed.

Upon installation of the replacement RAM, I checked settings to see if it was all available. It showed as available. However, I did not note any apparent performance increase. Upon checking other settings, I saw that the RAM was running at 2133. This was not totally unexpected. I had attempted different approaches to resolve this. I toggled the unit on and off, to see if it would "auto correct". That did not happen. I had heard that I might be able to adjust the RAM settings using Ryzen Master. I set the Memory Clock from 1067 to 1800, which also set the Fabric Clock to 1800. I "applied" and restarted the computer. No change. I tried again, using a minimum increase from 1067 to 1200. Also no change. I could not manage to change the relevant settings elsewhere, to my knowledge.

I tried to change the settings in BIOS, which was AMI F.20 as installed. I had a near catastrophe but managed to salvage my work. Not only did the XMP not work, but it disappeared from the BIOS settings afterwards.

I ultimately upgraded from Windows 11 Home to Pro, but that didn't help either. 

I downloaded the official drivers from HP yesterday, which also loaded the AMI F.30 BIOS. I had heard that some folks had some success with the F.22 version, so I figured that the F.30 version should be even better. There was no difference. In fact, the XMP is not present on the new version I installed. I was rather mystified by all of this. I also tried to make changes with the OMEN Gaming Center, which I reinstalled. I did nothing for the RAM speeds at all.

I am fairly certain that I could pull the HP supplied board, and install something like an MSI board, but I figured that HP might want to step up and help to resolve this issue.

LOL, BTW, I'm not interested in buying RAM specifically from HP. But I might do some trading.

[erico]

I checked out the Kingston Memory website and they state that yourPC  System uses specially programmed overclocked memory. Installing any non-HP memory might cause compatibility issues.

Try this, it may help if you are able to use Windows+B key to restore the BIOS to the previous version.

HP Omen PCs-Configure XMP-Compatible memory that is not verified by HP

https://support.hp.com/hr-en/document/ish_6597206-6597263-16

You would probably be better off installing memory that HP shows as compatible in the HP PartSurfer.

https://partsurfer.hp.com/partsurfer?searchby=swp

Use your PCs product number as the keyword in the search box for best results.

I understand what you meant about the HP memory. I would do some horse trading as well to that end.

[engineerslim]

Thanks for the suggestions. As far as the "Configuring the RAM" deal goes, I had very high hopes for that. However, by the description of that process, I had already done that. In fact, that was the process that caused the XMP selection to disappear from the BIOS in the F.20 version, and what I believe I referred to as the "catastrophic failure". So, when I use Advanced Settings in the BIOS, I have a choice between "Default" and "Custom", but no XMP setting.

When I installed the HP specific drivers, I had the opportunity to update the BIOS version to F.30. I see absolutely no difference between it and the F.20, including no XMP.

It is truly a shame, as that I am a big fan of HP products. I suppose that I could run my 64 GB of CL16 RAM at 2133. Or I could spend $120 to $130 on a non-HP mainboard, and that would solve that problem. I have had a lot of luck with MSI and Gigabyte boards in the past, and that would be much cheaper than buying high dollar memory cards.

I will try to restore the BIOS back to the previous version, as you have suggested. I have also heard that some people have had success with the F.22 upgrade. I will let you know if I have any success.

I imagine that I will have an OMEN motherboard for sale before long.

[engineerslim · Accepted solution]

Hello. I did try the method to return to the previous BIOS version, but had no luck there. I suppose that it is no loss, as that the actual previous version no longer had the XMP setting, which still has me a bit mystified. Of course, I could try a fresh copy of F.20, but I tend to think that I might be better off with the F.22 version. But all of the BIOS stuff with this motherboard feels like I'm just spinning my tires.

The RAM actually works, so I'm not shut down or anything.

I could go out and purchase an identical motherboard to install, or try to find an upgrade model HP board, but I would bet every cent that I own that it would not resolve this issue. 

I feel like a person going to a car dealership, to buy a new car, and the dealer tells me that the car will ONLY run on BP gas. I would leave rather quickly, after laughing at him.

Erico, I would be remiss if I did not thank you for your assistance on this matter. Unfortunately, getting this HP board to run RAM at the desired speed is out of the question. I am currently looking at B550 micro atx boards from MSI and Gigabyte as a solution (no ASUS boards, due to driver support issues on one of my last builds). I expect a great deal of success with an aftermarket board.

Again, thanks for your help.

My only remaining option is to replace the motherboard with an aftermarket board. MSI and Gigabyte boards are what I'm currently checking. NO ASUS boards, due to customer service issues on my last build.