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Increasing the RAM

HP ENVY All-in-One 27-b2XX
Microsoft Windows 10 (64-bit)

I would like to double the RAM in this unit as I am having a problem with long processing times for accessing the internet. It even freezes sometime. I have kept up with the updates and upgrades to Windows 10. I have gone in and used the Windows Cleaning Tool. A Scan Disc is negative for problems. I hesitate to do a reset for fear I will lose programs, apps and data even though I back it up daily. The troubleshooters do not find any problems. I have Norton for safety. 

I cannot identify any way into the unit for the RAM chips. The book says that RAM can be increased to 32 GB.

IS there something else I can do to prevent this? My laptop is older and faster.


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Increasing the RAM

I forgot to add that I have Cable internet and the speeds are consistently within the advertised range.

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HP Recommended

Increasing the RAM



Thank you for posting your query on HP Community,


In order to provide you with the accurate solution, I would need to know the correct product number of your HP Envy all in one PC. Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer from F2. 


Let's start off by running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.


1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.


If the test passes, I would suggest here is to update the Bios, Chipset drivers on your PC from our HP Support website, using this link or download it using HP Support Assistant. 

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.


Also, try the steps recommended below.


In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.


Refer this article to further troubleshoot for Improving the performance of your PC - Click here


Let me know if you need any further assistance. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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