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HP Recommended

System Board ID 87FE   modelo de la laptop HP15 DY 2xxxwm

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Use the HP cloud recovery tool on another PC to create a bootable USB recovery drive that will reinstall Windows 11, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

Equipos HP de uso personal - Uso de la herramienta de recuperación de HP en la nube en Windows 11 y ...

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery drive.

 

Your PC's product number is:  669W1UA#ABA

 

Your other option if you want to clean install W11 is when you are at the screen where Windows cannot find any drives load the Intel storage controller drivers that I zipped up and attached below.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and Windows should install.

View solution in original post

1 REPLY 1
HP Recommended

Use the HP cloud recovery tool on another PC to create a bootable USB recovery drive that will reinstall Windows 11, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

Equipos HP de uso personal - Uso de la herramienta de recuperación de HP en la nube en Windows 11 y ...

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery drive.

 

Your PC's product number is:  669W1UA#ABA

 

Your other option if you want to clean install W11 is when you are at the screen where Windows cannot find any drives load the Intel storage controller drivers that I zipped up and attached below.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and Windows should install.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.