Installed HP Consumer Desktop PC BIOS Update (ROM Family SSI... - HP Support Community

MartiLess · ‎11-24-2021

Omen told me I had to install a driver in order to change the lighting on my RAM sticks. I installed the HP Consumer Desktop PC BIOS Update (ROM Family SSID 87C3) driver on to my desktop. After installing it, every time I start up my computer everything resets. I get logged out of all my accounts and everything on my pinned taskbar get deleted. I am not sure what this did but it's as if every time I start my PC, I am starting it up for the first time.

itsmyname · ‎11-25-2021

@MartiLess -- how old is the disk-drive? It is possible that the disk-drive is "failing", and your "profile" (which identifies what you have pinned) cannot be loaded. So, Windows generates a "temporary profile", which, of course, lacks all your customizations.

Prométhée · ‎11-25-2021

hi

If it's just your profile that's damaged, you need to create a new user account

Solved: Re: My Start Menu, Search bar, Settings and some other thing... - HP Support Community - 816...

see this, you probably won't need to create the super admin like here
but there are indications to recover the data if possible

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Installed HP Consumer Desktop PC BIOS Update (ROM Family SSID 87C3)

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