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Nilseen8
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Installing new harddrive

HP Recommended
OMEN 25L Desktop GT11-0xxx
Microsoft Windows 10 (64-bit)

HI! I just got my new Seagate barracuda 2tb harddrive, which I was going to use as my 😧 disk. I connected it wit sata cable, but when i turned on the computer, there was no new disk showing. Nothing in disc management either. The wires are properly connected. Under storage in the controlpanel, it is registered 1,81 TB, but I cant find the drive. What can i do?

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Prométhée
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Message 2 of 8
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hi

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

give screenshots of the parameters you mention
Is it visible or not in the bios menu?
the translation gives me, as if you have connected 1 sata cable ..
But do you have the sata data and power connected?


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Desktop-Knowledge-Base
happy New Year
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Nilseen8
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Both satacables are connected (data and power). And the harddrive is visible in the bios menu, but not in the disc management, or anywhere else when the computer is on. 

product nr: 2Q5P3EA#UUW

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Nilseen8
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 Can you see this?

D852E65F-2FAF-4603-BB15-F6A876F86434.jpeg

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Prométhée
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strange, still an inconsistency of HP
the reference gives this, so we don't know the exact model:

OMEN Desktop PC 25L GT11-0000a (9NA78AV) Matching articles for selected topic

Yes, but that does not tell me anything more, this is pure a function which is not necessary, in the problem here, it seems to me
If it's visible in bios it should be ok, it just had to be formatted to be visible in explorer, so should be in this state (disk management ) :

Capture d’écran 2021-01-08 153549.png


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Nilseen8
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I know, but it doesnt show up there.... Thats the problem

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Prométhée
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Try another sata port.

can you also test it with another computer?


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Nilseen8
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I have tried both sata ports. Dont have another computer... Going to try another cable.

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