• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-01-2020 02:35 PM

HP Recommended
Product: 20-c020
Operating System: Microsoft Windows 10 (64-bit)

My All in One desktop's camera has just disappeared from the system.  Updated Windows, updated the HP Bios, checked the antivirus software and nothing seems to be the culprit. The camera is not listed under Imagine Devices under Device Manager so can't find the driver to update and the HP site for drivers is not clear on what driver to pick to connect the camera. 

 

Any thoughts or suggestions?

3 people had the same question
1 REPLY 1

‎04-01-2020 05:39 PM

HP Recommended

@SusanLWright 

 

Please try following fix (same for AIO machines):

 

            https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/My-WebCam-does-not-seem-to-work-What-can-I-do...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.