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Message 1 of 2
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Internal CD/DVD Drive refuses to format all blank discs

HP Recommended
HP TouchSmart 320 PC
Microsoft Windows 10 (64-bit)

My computer was originally Windows 7 and was upgraded to 10. My internal disc reader/writer worked fine up until this year (2020).  I've tried the uninstall, remove products, remove upper and lower entries in F12, opened the computer set-up and ran diagnostic tests (for four hours) and the computer states that there is nothing faulty with the drive.  However, every disc that I put into the cradle gives me an error code that windows was unable to complete formatting the disc, which stops my ability to burn/save to a CD or DVD (R+-RW) discs.  Since I am working from home, this is a VITAL piece of equipment for me to do my job.  Short of buying an EXTERNAL CD/DVD Writer, I'm unable to make this part of my computer work.  Please help!

HP Support Agent
HP Support Agent
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Message 2 of 2
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I reviewed your post and I understand that you are unable to format DVDs.


Don’t worry, I assure you I will try my best to get this sorted.


Is the DVD drive reading DVDs?

Have you tried inserting other disc like DVD movies or mp3 disc to check if the DVD-R/RW drive is working?


Meanwhile, I recommend you follow the below steps and check if it helps.

  1. Remove any disc from the drive.

  2. In Windows, search for and open Device Manager.

  3. Double-click DVD/CD-ROM drives to expand the category.

    Device Manager DVD/CD-ROM drives

  4. Right-click the drive name, and then select Uninstall device or Uninstall.

     Device Manager window, uninstall DVD/CD-ROM drive

  5. Click Uninstall or similar to confirm the uninstall.

  6. Close all open programs, and then restart the computer. Windows automatically configures the device.

  7. Test a disc in the drive.

If the issue persists, go to the next step.


Enable AutoPlay


Enable the AutoPlay setting to automatically start discs when loaded.

  1. In Windows, search for and open Control Panel.

  2. Click Hardware and Sound, and then click AutoPlay.

  3. Select the Use AutoPlay for all media and devices setting.

     Autoplay window, Use AutoPlay for all media and devices

  4. Next to each DVD, Blu-ray, and CD type, click the drop-down menu, select Ask me every time, and then click Save.

     Select Ask me every time in the AutoPlay settings

  5. Test a disc in the drive.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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