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‎08-24-2020 03:18 PM

HP Recommended
Product: PAVILION SLIMLINE s5-1414 PC

I have my computer connected to the internet via Ethernet. It will allow google searches and will open to the first screen in the internet browser. It will not let us update our browser. If we click on something in a google search it says we are not connected to the internet. So although we are connected, it says we aren’t. How do we troubleshoot this issue?

1 REPLY 1

‎08-24-2020 06:04 PM

HP Recommended

@ohill19,

That is an 8 year old unit. originally WIN 8.   Some questions:

1) Current OS

2) Browser that your using

3) You have a 10/1000 Ethernet.  What is your modem capable of handling?

4) Test your system

https://smallbusiness.chron.com/three-common-ethernet-speeds-69375.html

 

 

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