Internet runs very slow, Spectrum said my computer isn't able to handle the 400/400.

[FemaleLbc1313]

I switched from Frontier 30/30 to Spectrum 400/400 and my computer started running way slower than when i was with Frontier,got a hold of Spectrum ,was told he thinks my computer is not capable of the fast speed 400/400. he said i probably need to take it to a repair place and they could up grade it or something like that He could't  go into detail ...Help me plz 

[old_geekster]

@FemaleLbc1313 , welcome to the forum.

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it: https://support.hp.com/us-en/document/bph07555

[FemaleLbc1313]

The product #is 3LB86AA#ABA

[FemaleLbc1313]

Im resending product # because I’m not sure if I replied correctly The  product # is 3LB86AA#ABA

[old_geekster]

Thank you for the additional information, @FemaleLbc1313!  This is exactly what I needed.

Here is the Product Specifications page for the computer:  https://support.hp.com/us-en/product/hp-20-c400-all-in-one-desktop-pc-series/19390998/model/24153283...

If you look at the sections titled "Networking/Wireless LAN/LAN:1000BASE-T" it appears that you should have no problem with the speed of your Internet.  If it is possible, I suggest using a wired connection to see if it makes any difference.  If you still are having problems, you should contact your Internet Provider again and give them the information that I provided.  As I said, it doesn't appear to be a problem with your hardware.