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‎09-26-2019 04:05 PM

HP Recommended
Product: HP 500B Microtower
Operating System: Microsoft Windows 7 (32-bit)

I have a HP 500B Microtower: https://support.hp.com/gb-en/document/c02711762

I currently have 2GB Ram and want to upgrade to 4GB

 

Is this likely to be compatible: https://www.ebay.co.uk/itm/Kingston-KVR1333D3S8N9H-2G-2GB-1333MHz-PC3-10600-CL9-DDR3-RAM-Memory/2644...

I have checked and it's DDR3 10600 (1333 MHz) non-ECC like specified on the HP product page

4 REPLIES 4

‎09-26-2019 07:27 PM

HP Recommended

@RAMGuyQuery , welcome to the forum.

 

The first thing that you should do is use CPU-Z to check the brand and timings of the existing memory.  You will find this information in the tab titled "SPD".  This information is important because different brands of memory don't always work well together.  Once you have this information, I suggest that you contact Kingston's Tech Support for help with determining if their memory is compatible with the existing memory.  This will save you a lot of money, time and frustration.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎10-01-2019 10:16 AM

HP Recommended

Hi,

I found the compatible RAM from Kingston and bought it off eBay. However, I have a problem.

Even though I have 4GB RAM, it says that only 2.97 is usable?

What can I do in order to use all the 4GB?

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‎10-01-2019 02:20 PM - edited ‎10-01-2019 02:26 PM

HP Recommended

@RAMGuyQuery,

It has shared ram with the onboard video device.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎10-01-2019 02:36 PM - edited ‎10-01-2019 02:36 PM

HP Recommended

@Wb2001

How can I see how much of the RAM is shared with that?

4 - 2.97 means that 1.03GB ram is being shared with the onboard video device

But when I had only 2GB ram installed, I'm sure not that much was being shared with it (as that would of meant I had just over 1 GB ram usable)

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