• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-10-2021 01:20 PM

HP Recommended
Product: OMEN PC 870-110SE
Operating System: Microsoft Windows 10 (64-bit)

I recently bought several RAM sticks and tried to upgrade total memory of my PC to 96GB. I have a Win 10 Pro, and according to Microsoft, there is no OS limit for such RAM upgrading. 

 

I bought 4 Tridentz NEO G.Skill, each has 32 GBs.

 

Everything went well for the first two sticks, and I was able to upgrade the RAM up-to 64 GBs with no issue. However, when I added the other two, and got the total memory to 96 GBs, my PC won't boost. After I hitting the power button, the motherboard gives 3 long - 2 short beets repeatedly. I have checked a few sites, and could not find a clear clue on what cause the issue. The motherboard of my PC is IMP17-TP. 

 

After taking out 1 RAM stick, the PC boosted as normal. I tried different combination of RAM sockets, and it seems the PC won't boost only when 4 RAM sticks are installed. Yet, after the system boost with only 3 RAM sticks, the system tells me 96 GBs installed while only 64 GBs usable. 

 

SnowyAstor_0-1610309864649.png

 

Now I got totally lost. 

 

Could somebody kindly tells me what caused this problem and how am I suppose to do to fix it? Thanks!

1 REPLY 1

‎01-10-2021 02:10 PM - edited ‎01-10-2021 02:10 PM

HP Recommended

@SnowyAstor 

HP specifications are not Microsoft's.

 
  • Memory slots: 4 DDR4 DIMMs
  • Maximum memory:
    • 64 GB (4x16 GB) (64-bit OS)
This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.