KEYBOARD LETTEER "E" STICKING

[worldspan]

LOOKING FOR ANY SOLUTIONS TO THE LETTEER "E" STICKING AS YOU SEE RIGHT HERE.  GONE INTO SETTINGS AND THEN KEYBOARD AND MADE A FEEW ADJUSTMENTS BUT NOTHING SEEMS TO BE WORKING.  WOULD APPRECIATE  ANY CREEATIVEE WAYS TO FIX THE PROBLEM.  WHILE I HAVE A NEW KEYBOARD IN HAND, I HATE TO DISCARD THE OLD ONE JUST BECAUSEE 1 KEY IS NOT WORKING!  thanks, GENE

[Hawks_Eye · Accepted solution]

Hi @worldspan 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Ah, the rebellious "E" key—it’s clearly trying to make itself known! 

Here are some creative and practical solutions you can try before fully retiring your keyboard:

 

1. Physical Cleaning:

Turn off your computer and unplug the keyboard.

Gently pry off the "E" keycap using a flat tool (e.g., a small flathead screwdriver or a keycap puller if you have one).

Inspect underneath the keycap for debris, dust, or sticky residue. Clean it using a cotton swab lightly dampened with isopropyl alcohol.

Also clean the area around the key and the mechanism under the keycap. Let it dry completely before reattaching.

 

2. Lubrication:

If the key is sticking mechanically, apply a tiny amount of silicone-based keyboard lubricant (make sure it’s safe for keyboards) to the moving parts under the keycap. This can reduce friction and restore smooth movement.

 

3. Check for Physical Damage:

Inspect the "E" key's switch or mechanism for signs of wear or damage. If it’s a mechanical keyboard, the switch might need replacing.

For membrane keyboards, check if the plastic sheet under the key is misaligned or damaged.

 

4. Reassign the Key:

If cleaning and lubrication don’t work, you can temporarily remap the "E" key to another key you rarely use (e.g., one in the corner of the keyboard). 

Search online and use keyboard remapping software like SharpKeys (Windows) or Karabiner (macOS).

Note: HP typically does not take responsibility for third-party software that you install or use on their devices. Their warranty and support are usually limited to hardware and pre-installed HP software or drivers. If third-party software causes issues or malfunctions, it is often up to the software's provider to offer support.

5. Keyboard Surgery:

If you’re feeling adventurous, dismantle the keyboard to access the internal mechanism. Sometimes keys stick due to wear or dust buildup inside.

Carefully reassemble after inspecting and cleaning the internal parts.

6. Creative Repurposing:

If the keyboard ultimately proves too stubborn, you could repurpose it into a fun DIY project (like creating a custom decorative piece or using the functional keys for a single-purpose device).

Since you already have a new keyboard, these methods might help breathe new life into the old one, saving it from being discarded for just one sticky key. 

Let me know which approach you try—your keyboard deserves a second chance!

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[worldspan]

Thanks so much!!

[Hawks_Eye]

@worldspan 

You are Welcome! 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye