Keyboard 230 USB dongle stop working

[Messere]

My keyboard HP 230 and its mouse don't connect to pc. The USB dongle stopped Working. How can i fix? 

[Sophytaylor6]

You can restart the device to see if the problem gets fixed. Plug the dongle into another PC or laptop. This will make sure that whether the dongle is damaged.

[Deep_World]

Hi @Messere,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

We understand the concern that your facing an issue with the Keyboard 230 USB dongle, We’ll definitely help you in resolving this issue.

Kindly please follow the below steps :

1. Try the basic checks first

Restart / Re-plug

• Remove the USB dongle.
• Restart the PC.
• Plug the dongle into a different USB port (preferably USB-A on the back of a desktop).

Check for interference

• Move the dongle closer to the keyboard/mouse (use a USB extension cable if you have one).
• Remove other wireless adapters temporarily.

 2. Check battery & power

• Replace the batteries in the keyboard and mouse.
• Ensure the keyboard/mouse power switches are ON.

 3. Check Device Manager

1. Press Win + X → Device Manager
2. Expand Keyboards, Mice, and Universal Serial Bus Controllers
3. Look for:
   • “Unknown USB Device”
   • Device with a yellow warning icon

        If you see it:

• Right-click → Uninstall device
• Unplug the dongle → plug it back in.

 4. Try the dongle on another PC

If it doesn’t get detected on any computer → the dongle is likely dead.

I hope this helps.

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @Messere, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[Messere]

No, the usb receiver is totally unusable. I tried everything. It stopped working after only TWO week of live. It's very frustrating.  And now i have also an ubusable mouse.  Pay TWO and use ZERO. TOP. 

[Deep_World]

Hi @Messere,

Thanks for your response. It looks like you’re still having trouble with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World