Keyboard Dilemma

[rgh43-]

I have just reloaded Win 10 from MS, I did a clean install but didn’t re-format the HD, maybe I should have but that shouldn’t make any difference. Now for the problem, when Win 10 starts up I can type the 4 numbers required into the password slot using the “Num Pad” & it opens Win 10 as it should, On some things that require numbers it will work there also. But that is very few things that you are required to type in #’s to do anything. The # pad will not type any #’s in any browser search bar, Word, Excell, Word Pad either. If you open Google & go to the search bar & type the #2 key the secondary function (down arrow) will go down 1 x 1 thru your history list which shows each place you have been in yahoo search but it will not type 2 or any # in that Browser Search bar box. Now this just started recently all of a sudden which is why I thought re-loading Win 10 might fix it. Could there be something stuck in the HD or CPU that is causing this that a reformat would clear out? Please someone give me any idea how to fix this B/4 it goes to a repair shop. Someone did suggest getting new drivers but I can't seem to find them on the MS website.

[zoey7886]

@rgh43-, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Keyboard Dilemma! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Num Lock Key: Ensure that the Num Lock key is enabled. Without Num Lock on, the number pad will not input numbers correctly.

Update Keyboard Drivers: Sometimes, outdated or corrupted keyboard drivers can cause issues. Here’s how to update them:

• Right-click the Start button and select "Device Manager".
• Expand the "Keyboards" section.
• Right-click on your keyboard device and select "Update driver".
• Follow the prompts to search for and install any available updates.

Ease of Access Settings: Make sure that your Ease of Access settings are not interfering with the Num Pad functionality.

• Open the Settings app by pressing Win + I.
• Go to "Ease of Access".
• Select "Keyboard" from the left sidebar.
• Ensure that "Use the numeric keypad to move the mouse around the screen" is turned off.

Check for Windows Updates: Ensure your system is up to date as Microsoft often releases fixes and improvements.

• Open the Settings app by pressing Win + I.
• Go to "Update & Security".
• Click on "Check for updates" and install any that are available.

Hardware Check: Test the Num Pad on another computer to ensure it’s not a hardware issue. Alternatively, try another keyboard on your current computer to see if the problem persists.

Test in Safe Mode: Boot into Safe Mode to see if the issue persists. This can help determine if a third-party software is causing the issue.

• Open the Settings app by pressing Win + I.
• Go to "Update & Security" -> "Recovery".
• Under "Advanced startup", click "Restart now".
• On the next screen, select "Troubleshoot" -> "Advanced options" -> "Startup Settings" -> "Restart".
• Choose "Enable Safe Mode" from the list.  

Hope this helps! 

Take care, and have an amazing day!  

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