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Laurel54
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Keyboard Troubleshoot

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HP Envy Rove
Microsoft Windows 10 (64-bit)

My Keyboard is typing random v letters when I type

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Echo_Lake
HP Support Agent
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@Laurel54

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

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Laurel54
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Thanks for your help.

This did not happen during a recent update

I have not made any software changes

VI have tried some troubleshooting steps. There was one that I could not try because VI could not see in one field what I was typing to be able to correct it (I have to delete all the "v's)

This is the product number of my computer E1E99UAR#ABAv

 

I also just tried to clean my keyboard and now my ctrl key is not working correctly.v

 

This happened about a month or so ago and I changed the battery in the keyboard and that seemed to fix it, but now the problem has returned.

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Echo_Lake
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@Laurel54

Thank you for posting back. 

 

 As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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