Keyboard and mouse don't work

[Novice37]

New all in one running windows 11 does not allow the wireless keyboard and mouse to attach and work 

[Deep_World]

Hi @Novice37,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP All-in-One model .
• Whether the keyboard and mouse are HP-branded and came with the system, or if they are third-party accessories.
• How the devices connect (USB wireless dongle, Bluetooth, or proprietary HP receiver).
• If you see any lights or indicators on the keyboard/mouse when you try to use them.

In the meantime, here are a few troubleshooting steps you can try:

1. Check the Wireless Receiver
   • If your keyboard and mouse use a USB dongle, make sure it is securely plugged into a USB port on the PC.
   • Try different USB ports to rule out a port issue.
2. Power and Batteries
   • Confirm that the keyboard and mouse have fresh batteries installed and that the power switches (if present) are turned on.
3. Bluetooth Devices
   • If they connect via Bluetooth, open Settings > Bluetooth & devices in Windows 11 and check if they appear in the list.
   • If not, try pairing them again by pressing the Bluetooth/connect button on the devices.
4. Driver Updates
   • Run Windows Update and HP Support Assistant to ensure all drivers and firmware are up to date.
   • Sometimes missing drivers can prevent peripherals from working correctly.
5. Test on Another Device

• If possible, connect the keyboard and mouse to another computer to confirm they are functioning.
• This helps determine if the issue is with the peripherals or the PC itself.

If the devices still do not respond after these steps, it may indicate a hardware issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World