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‎10-02-2021 03:10 AM

HP Recommended
Product: Pavilion p6-2009 it
Operating System: Microsoft Windows 10 (64-bit)

After windows 10 upgrade, the keyboard does not connect corectly. Its working is random. I tryed to change the USB port and the functionality improved but suddenly disconnection backs again. At this poit restoration of functionality is possible by reboot the PC only. On HP site drivers for this type of PC do not exists (too much old?) so I do not know how to overcome ther problem.

Thank you for help!!

Category:
3 REPLIES 3

‎10-02-2021 04:36 AM

HP Recommended

Hello
Are you having problems with other USB devices?
is it a keyboard / mouse kit, if so no problem with the mouse?

 

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Windows 11 22h2 inside , user

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‎10-05-2021 07:27 AM

HP Recommended

Mouse and all other devices work without problem. I also tryed to replace the keyboard but the situation is alwais the same.

Mouse and keyboard are the original HP equipment.

 

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‎10-05-2021 08:43 AM

HP Recommended

what exactly did you try for a keyboard?
i tested a not so old but original keyboard for windows 7, and it worked perfectly with windows 10
Do you have problems indicated in the device manager?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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