Keyboard does not recognise Shift @ Comes up "" and shift3 comes up pound sign

[Wecks]

Trying to set up new computer but keyboard does not recognise Shift @ Comes up "" and shift3 comes up pound sign. It will not accept my phone number or the email as the@ does not exist.

[Echo_Lake]

@Wecks

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Synchronize Windows to the type of keyboard you are using with Windows 10.

1. In Windows, search for and open Typing settings.

2. On the Devices window, select Typing, and then select Advanced keyboard settings.

   

3. On the Advanced keyboard settings window, select the language you want from the drop-down menu under Override default input method.

   

4. To change the keyboard layout, search for and open Language settings.

5. On the Time & Language window, select a language, and then select Options.

   

6. Under Keyboards, click Add a keyboard, and then select a keyboard layout from the list.

   

7. To switch between keyboard layouts, press the Windows  + SPACE BAR keys.
   NOTE: Switching between keyboards only changes the language of the input.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.