Keyboard hieroglyphs

[Dave-5402]

Hi, I have a BRAND NEW HP printer that is already giving me an error code after printing perfectly fine the first 5 weeks we had it. Spent an hour and 40 minutes with their Ai/Virtual Assistant/Tech Chatbox/whatever with no resolution. 

The error simply says the printer is “In error state “. Any help would be appreciated. Thanks.

[Pallipurath]

Hi @Dave-5402 

Welcome to the HP Support Community! We're stoked to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, I would request you to please follow the steps:

Perform a Printer Power Reset

• Turn the printer ON.
• Disconnect the power cable from the back of the printer while it is still powered on.
• Unplug the power cable from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cable directly into a wall outlet (avoid surge protectors).
• Reconnect the cable to the printer.
• Turn the printer ON and check if the error clears.

Check for Any Pending Print Jobs

Windows:

• Press Windows + R.
• Type:
• Press Enter.
• Right-click your HP printer and select See what's printing.
• Click Printer from the top menu.
• Select Cancel All Documents.
• Restart the printer and try printing again.

Confirm Printer Status in Windows

• Open Settings → Bluetooth & devices → Printers & scanners.
• Select your HP printer.
• Click Open print queue.
• Ensure:
• Pause Printing is unchecked.
• Use Printer Offline is unchecked.

Hope this helps, Please revert if the issue persists.

Best regards,