Keyboard isn’t syncing with computer

[Barbara954]

Moved, new home, different router. Computer is hooked to new Wi-Fi username and password, but I don’t know that the keyboard is. The keyboard will not work with the computer. It makes tapping sounds when I hit the keys, but nothing will go on the screen.

[Nal_NR]

Hi @Barbara954,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the keyboard.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.