Keyboard issues

[Mungoandwillie]

I bought a new wireless keyboard and now some keyboard shortcuts aren't working. For example. CTRL + f used to help me find a word on the screen (in a document or email). And if I'm amending text in a WOrd document or email, I could move around quickly by using CTRL + SHIFT + arrows (to go right or left a whole word rather than letter by letter). These don't work anymore, most frustrating! Can anyone assist?

[The_Fossette]

@Mungoandwillie,

Welcome to the HP Support Community!

I reviewed your post and I understand that some of the keyboard shortcuts are not working.

Don’t worry, I assure you I will try my best to get this sorted.

• Have you tested the keyboard on a different computer?
• What is the operating system you are using?

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!