Keyboard not working properly

[Surjeet4]

My HP victus Keyboard not working properly so please assist me.

[VikramTheGreat]

Hi @Surjeet4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Victus keyboard is not working properly, here are the most effective steps to troubleshoot and potentially fix the issue:

1. Run HP Hardware Diagnostics for Keyboard

This will help determine if the issue is hardware-related:

• Turn off your laptop.
• Press the Esc key repeatedly while turning it on.
• When the Startup Menu appears, press F2 to open HP PC Hardware Diagnostics UEFI.
• Go to Component Tests > Keyboard Test.
• Follow the on-screen instructions to test each key

2. Boot into Safe Mode

This checks if a third-party driver or software is causing the issue:

• Hold Shift and click Restart from the login screen.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• Press 4 to boot into Safe Mode.
• Test the keyboard in Safe Mode.

3. Check Device Manager

• Press Win + X > Device Manager.
• Expand Keyboards.
• Right-click your keyboard and choose Uninstall device.
• Restart your laptop to reinstall the driver automatically.

4. Update or Reinstall Keyboard Drivers

• Visit the HP Official HP® Support.
• Enter your HP Victus model number (e.g., Victus 16-e0000).
• Download and install the latest keyboard and chipset drivers.

5. Check for Windows Updates

• Go to Settings > Windows Update.
• Install all pending updates, especially optional driver updates.

6. External Keyboard Test

• Connect a USB or Bluetooth keyboard.
• If it works fine, the issue is likely with the built-in keyboard hardware.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat