Keyboard not working with USB

Paula1826 · ‎10-05-2023

I logged on to my laptop today, I have been using the HP 230 wireless USB keyboard with my laptop seamlessly since June. For some reason the laptop is not detecting the USB and/or the Keyboard. I’ve tried different ports on the laptop and it appears there is no detection. The keyboard has a new set of batteries. The keyboard is working but the only button that is reacting is the F in the padlock. I am not sure if there is a hard reset on this keyboard? Or a way I can configure the USB again with the keyboard. I also use a HP USB wireless mouse and the when I input the USB into the laptop port it is detected so the laptop is not the issue. Not sure if this is a USB fault or keyboard fault or both.

erico · ‎10-05-2023

How to reset a wireless keyboard

"

Turn off your keyboard.
With the keyboard turned off, hold down the ESC key.
While holding down the ESC key, turn on your keyboard.
After about 2 to 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful."

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Paula1826 · ‎10-05-2023

There is no on and off button. It is the 230 model.
Unless you know of a key function that turns it off? Even in the product guide I could not see how to turn it on and off.

erico · ‎10-05-2023

Is this a combo keyboard and mouse set?

If you remove the keyboard batteries it is off.

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Paula1826 · ‎10-05-2023

Batteries out, held down ESC whilst putting batteries back in. The F (padlock) key was on but no flashing.

erico · ‎10-05-2023

Your description of what you did to try a reset is not exactly as what I described.

Combo or single unit?

There is a two year limited warranty on the keyboard.

Take a read of the warranty card that was in the box.

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Paula1826 · ‎10-05-2023

Thank you for your help. I did follow your steps exactly as you mentioned. Which I appreciate.

Single unit.

It is well within warranty, purchased in June. I have emailed post sales.

erico · ‎10-05-2023

You're very welcome.

It would seem that there may be an issue with the keyboard.

It is good that it happened before the end of the warranty period.

Having a warranty is a good thing in my book.

If you do not get a response with a week ping me again and I can ask for assistance for you.

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