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07-20-2021 04:23 PM
Product: HP Pavilion 13-r010dx x2 Detachable PC
The keyboard to my laptop is not recognizing the monitor when I attach the screen. Unable to input password to login and the cursor no longer appears when using the touchpad. I tried using an external mouse and nothing happened when I plugged in the usb. It’s like the keyboard is dead for a lack of a better description.
2 REPLIES 2
07-22-2021 02:10 AM
Are you using a "wired" keyboard and a "wired" mouse?
Or, do you have "BlueTooth" KB/mouse? Are the batteries inside the keyboard and the mouse "dead" ?
Do the "wired" KB/mouse work when connected to some other computer?
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