Keyboard replacement for my HP ENVY Curved 34-b135se AIO

[etgolden54]

Just one key (Y/y) is not working.  I want to buy the exact same keyboard .  How/where/what can I buy?

I don't know the model name but somewhere I saw it's "HP Premium Lifestyle Wireless Keyboard and Mouse Combo."

If I have to replace both Keyboard and Mouse (combo), that'll be fine with me.
For a month, when I need to type Y or y, I am doing copy-n-paste Y or y from any text, e.g. email or webpage... painfully.

Thank you in advance.

HP ENVY Curved 34-b135se All-in-One

Windows 10

[A_Gayathri]

Hi @etgolden54,

Welcome to the HP Support Community

I understand you are facing an issue with your Keyboard replacement for my HP ENVY Curved 34-b135se AIO. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Uninstall drivers on Device Manager

1 Open device manage to Uninstall drivers on Device Manager

2. Open Start.

3. Search for Device Manager and click the top result to open the app.

4. Expand the category with the device driver to remove.

5. Right-click the keyboard device and select the Uninstall device option.

6. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

HP Notebook PCs - Keyboard troubleshooting (Windows)

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[etgolden54]

Hi Gaa1239,  Oh I missed  "y" again.

Here we go:  Hi Gaya1239.  I had to copy-n-paste "y" from other text file.  😞

So, it didn't work.  Also, while in one of those steps, it started updating BIOS... in the moddle of pressing Win+B+PowerButton and waiting 30 seconds.

Then system couldn't start.  After a few complete new disasterous blue screens, it prompted me to enter BitLocker Recovery key.

For a while I thought I lost my PC... but luckily, I found that BiLocker key saved in my laptop, and I was able to boot this PC.

Now I guess I have no choice but buying a new keyboard/mouse combo.

This is what I want to buy: HP 650 Wireless Keyboard & Mouse Combo

but while my current HP ENVY Curved 34-b135se AIO doesn't have any USB dongle attached anywhere, all the keyboards I see in the market (including HP site, Google search, etc.) have USB dongle.

I don't know how the current keyboard and mouse work fine without it.

Is it built-in in the PC?

Is the original model not available anymore, and I should buy this and use/waste one of USB ports?

[A_Gayathri]

@etgolden54,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!