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HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A6AV)
Microsoft Windows 11

Hi,

 

I bought a HP Pavillion eh1000 in late January/early feb, and it had been working amazingly. Last week, I went to open it, and the hinge clicked. I pushed the cover back onto it, and it clicked confirming it was back in place, as it isnt affecting the screen, and tried to shut it, but it clicked again and had moved.

 

Any ideas/suggestions?

4 REPLIES 4
HP Recommended

I suggest that you start a warranty repair case as soon as humanly possible.

 

Do not open or close the laptop until you are able to contact HP and get more information on a warranty repair and start a case!!!

https://www.youtube.com/watch?v=IFi6lQ5lU_c

https://www.youtube.com/watch?v=yNR_R5VZ1dQ

 

Watch both videos starting with the first one below.

 

 



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What to do if you need a repair for your HP computer in Europe Chapters: 00:00 Introduction 00:25 Countries this video is meant for 01:07 How to Contact HP Support Online 01:57 Important Details you need to know for the Repair Process 02:50 Things to do before sending your unit for repair 03:38 ...
HP Recommended

HP have told me that because the screen (black frame around the screen) comes away from the laptop because of the broken hinge, they are making me pay for the repair, even though I havent done anything to the laptop. Is this right?

HP Recommended

Statistically, compared to the number of 2 in 1 and x360 laptops sold, broken hinges have a very low incidence rate.

 

I am fortunate that the  various x360 laptops I have had as product loans from HP and those I have owned have never had that fault.

 

If one did, I would relace the hinges and/or broken  or damaged enclosure parts on my own. 

 

You can have it repaired by a business offering that service,  if you do not have the ability or time to do it yourself.

Shopping around and getting recommendations from friends can save you some $$.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Spoke with their sales team. 

 

Telling me its going to cost £253 to repair one hinge

 

Thats about half the price I paid for the laptop, smh

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.