Laptop keyboard multiple keys

[VanuatuGuy]

Hi so my friend, who does not currently have access, has an HP laptop that has an issue with the keyboard.

Whenever a letter on the bottom row of letters on the qwerty keyboard (zxcvbnm), the corresponding number from the numbers row will also appear. E.g. z1 x2 c3 v4 b5 n6 m7 . I have looked around on google and have done some steps to try to solve this. Are there any ideas?

Thanks

[KrazyToad]

@VanuatuGuy

Welcome to HP Community

I have gone through your Post and would like to help

To assist you better please provide me with the complete Notebook Model or the Product Number

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Also let me know the Windows version installed on your Notebook

Thank you

[VanuatuGuy · Accepted solution]

Looks like the solution to this was found by my friend. I made the classic mistake of assuming that the friend in question had already tried turning their laptop off and on again. 

The solution in this case was restarting the laptop.

[praveen196]

@VanuatuGuy 

Thank you for the update.

In the future, if you have any other concerns. Please get back to us, We will assist you.

Have a nice day!!