Laptop keys are not working properly

[Sahilr9127]

When I press tab key, windows help in edge browser open. When I press S key start menu open, on pressing A key notification open and L key lock windows also backspace key don't work sometimes. I have tried turning off sticky key but did not got solutions

[praveen196]

@Sahilr9127 Welcome to HP Community!

I understand that some keys are not working.

• Did you drop liquid or have any accidents with the keyboard? 
• Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

  

I recommend the below steps: 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 

if the issue persists, change the keyboard layout and check if it works: Click here for steps. 

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 

Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty). 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!