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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Laptop keys are not working properly

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12-28-2019 09:12 AM
When I press tab key, windows help in edge browser open. When I press S key start menu open, on pressing A key notification open and L key lock windows also backspace key don't work sometimes. I have tried turning off sticky key but did not got solutions
12-31-2019 06:54 AM
@Sahilr9127 Welcome to HP Community!
I understand that some keys are not working.
- Did you drop liquid or have any accidents with the keyboard?
- Did you check with an alternate user account or an external keyboard to check if all the keys on that work?
I recommend the below steps:
Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
Replace the battery, restart the notebook,
if the issue persists, change the keyboard layout and check if it works: Click here for steps.
Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.
Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty).
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!