Light Leakage

[HtotheP]

My laptop has a light leakage. It didn't fall or anything like that. Just woke up in the morning to do some work and I noticed the lightning was off. It was perfectly fine the night before.

[The_Fossette]

@HtotheP,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• Are you facing a light leakage issue with the display?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[HtotheP]

Hello,

 Yes, the light leakage issue is with the display, parts of my screen is brighter than other parts.

The PC is a Windows 10.Yes I made some changes to the computer, I disabled the touch screen because the cursor sometimes blinks and freezes. Since I disabled the touch screen I haven't had that problem again. Apart from that, I  haven't made any other changes. 

No, I haven't performed any troubleshooting steps yet.

[Echo_Lake]

@HtotheP
Thank you for posting back. 

• Have you checked the display on an external monitor?
• Could you please share the picture of the screen?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HtotheP]

Hi Echo-Lake,  I did press the F10 key while the computer was restarting as you recommended, but the problem still persists.

Here is a link to a picture of the Laptop's screen:

https://www.dropbox.com/s/mfgb9coj7c8fa27/screen.jpg?dl=0 

[Echo_Lake]

@HtotheP

Thank you for posting back.

This sounds like hardware related issue with the display,
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.