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LightScribe DVD Super Multi Drive / CD Writer will not open

HP Recommended
Pavilion a6000n
Microsoft Windows 7 (32-bit)

When I push the open button the light goes on but the door does not open and the tray does not appear. Do I need to replace the whole drive?  Or are there suggestions on things to try first to get it to work? 

If I have to replace, is the following compatible?   

"HP DVD±RW DL LightScribe SATA Black Optical Drive 581600-001 575781-500 DH-16AAL"

Is there a resource on how to install?


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Message 2 of 2
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HP Recommended


Do you know how to remove the side panel?  And front cover?

Check that the cables are plugged in. The face of the drive has an emergency pin hole eject button. Test that it has power to open the tray.

Do you ready need LightScribe ?  If not:

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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