Locked SSD, Serial Number not recognized by HP system so can't register or get help

[DClose1]

I bought a 2 TB HP SSD EX950 M.2 last September, and installed it in my desktop system. It was running fine until yesterday, when a failed logitech mouse update hung the system. When it came back, I had the error "HDD Locked" on my new HP SSD! It appears to be a bios-level lock? Either way, I can't unlock it.

I went to the HP website to send in a support tag, but it's not recognizing my valid serial number. Could someone please give some assistance here? Thanks!

[wb2001]

@DClose1 

"SETTING THE UEFI ENABLED IT DID BROUGHT BACK EVERYTHING AND A NORMAL START AND OPERATION".

This is poor English, but I think you get the point.

Source MS replies.

[DClose1]

Thanks, I read over it and it does not seem applicable. UEFI is already enabled, did not change.

What I was hoping for was someone from HP to get in touch so I can get an RMA going? I think this is now a failed drive that's still under warranty. I'd like to be able to use my warranty, but HP's system won't register it.

[KrazyToad]

@DClose1

Welcome to HP Community

I have gone through your Post and would like to helLP

I have sent you a private message with the contact number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you