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msdragonfan
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Looking for Intel ME Firmware Update 11.8.78.3681

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570-p017c
Microsoft Windows 10 (64-bit)

I have been searching for the latest firmware Update to Intel Managment Engine FW and i was just redirected to HP's site and i've not been able to patch the firmware on time and the Bulletin it lists that was status pending.

 

mostly i'd like to find the latest version of it which is 11.8.78.3681

6 REPLIES 6
Echo_Lake
HP Support Agent
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@msdragonfan

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC 
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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msdragonfan
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i have checked for Updates in HP Support Assistant and it found nothing and for in the application messages found nothing either as i've been on latest version of the application since i installed it.

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Echo_Lake
HP Support Agent
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@msdragonfan

Thank you for posting back. 

 

Let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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msdragonfan
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i'm on latest BIOS update F.44 which came out in December 2019. Also i do not use Notebook PCs as i have a Desktop PC.

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Echo_Lake
HP Support Agent
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@msdragonfan

Thank you for posting back.  

 

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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krzemien
Level 7
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Ignore the bots with their scripted response (one really wonders what constitutes AI these days but I digress) and jump here:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-570-p000-desktop-pc-series/13823514

 

I guess this is what you're after:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-570-p000-desktop-pc-series/13...

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