Lost Mouse connector

[Panditvikesh200]

I have lost my usb connector of my mouse and keyboard combo. How can I connect my mouse and keyboard now. Please help with that. Please find the information of my mouse.

Model number - CM-892G

PN - 4SC12PA#ACJ

[Bill_To]

Greetings @Panditvikesh200 

Welcome to the HP Forum.

The wireless mouse/keyboard combos are typically paired to a specific USB dongle (receiver).

This means you would have to buy a new wireless combo if you can't find the USB receiver that is paired to your mouse and keyboard.

Regards

[VikramTheGreat]

Hi @Panditvikesh200,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details. For your HP combo (Model: CM-892G / PN: 4SC12PA#ACJ), I’ll keep this clear:

About the lost USB receiver (dongle)

These HP wireless keyboard & mouse combos use a 2.4GHz USB receiver that is factory-paired to that specific set.

👉 This means:

• The keyboard and mouse will not work without the original dongle 
• A different or universal receiver will not pair 
• HP does not provide separate replacement dongles for this model 

This is how these devices are designed. 

What are your options?

Unfortunately, in this case:

👉 The combo cannot be used without the original USB receiver
👉 There is no supported way to reconnect or replace just the dongle

Best option

You will need to purchase a new keyboard & mouse combo: Click Here
 

I hope this helps.

Take care and have an amazing day!