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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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No. Once the matching dongle is lost the WIFImouse/keyboard combo is useless except for salvaging electronic parts.
The problem is that the wireless keyboard/mouse combination is bonded by a radio transmission key and frequency to its dongle from the factory.
You will need to replace the mouse/keyboard combination. The new combination set will have a dongle that is part of the set.
You could also use a wired usb mouse and usb keyboard.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
No. Once the matching dongle is lost the WIFImouse/keyboard combo is useless except for salvaging electronic parts.
The problem is that the wireless keyboard/mouse combination is bonded by a radio transmission key and frequency to its dongle from the factory.
You will need to replace the mouse/keyboard combination. The new combination set will have a dongle that is part of the set.
You could also use a wired usb mouse and usb keyboard.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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