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‎01-16-2020 07:48 AM

HP Recommended
Product: HP Slimline Desktop - 411-a000na
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Could someone advise me please. I've recently purchased some RAM from crucial to upgrade a HP Slimline Desktop - 411-a000na  PC, from 4GB RAM (1 x 4GB) -> 8GB RAM ( 2 x 4GB). I checked that the additional 4GB of memory is compatible but when I install it the PC powers on but I get no post or boot. I've tested the new RAM on its own and it works fine.  There are 2 slots on the board, the first slot is black and the 2nd above it is white, neither stick of RAM works in the white slot alone.

 

Do I need to use exactly the same matching RAM on this board and does the first black slot always need to have RAM present? Could someone advise please!

 

Kind regards

 

Trevor

1 person had the same question
4 REPLIES 4

‎01-16-2020 10:23 AM - edited ‎01-16-2020 10:31 AM

HP Recommended

@trevstonbury,

Please install the old RAM module, and re-boot.

If it did boot, then get some compressed air, and blow out the slot that was originally NOT used. I suspect dust. Then install the pair of modules. "There are 2 slots on the board, the first slot is black and the 2nd above it is white, neither stick of RAM works in the white slot alone".  Not sure what you mean.  Which color slot was the original 4GB installed?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-16-2020 11:26 AM

HP Recommended

Hi Wb2001,

 

Thanks for the quick reply. I haven't tried compressed air. I have tried switching everything out and in different combinations a dozen times. Both 4GB sticks of RAM work in the first slot, but neither work in the second slot which was not used before.

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‎01-16-2020 12:00 PM - edited ‎01-16-2020 12:02 PM

HP Recommended

@trevstonbury,

As volunteers, we strive to assist in helping you.  I await your next reply.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-20-2020 06:26 AM

HP Recommended

Hi Wb, I can't say if it's resolved yet. Apart from cleaning using compressed air, is it possible that the RAM slot is just damaged?

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