Memory Diagnostic States I have a Hardware Issue, frequent BSOD. How do I fix this?

[TheNotoriousNic]

Starting today my desktop repeatedly crashes without opening any programs. It has crashed 5 times today and it has switched between the Stop Code of MEMORY_MANAGEMENT and SYSTEM_SERVICE_EXCEPTION and it also displayed this strange OneDrive error. The system would crash even in safe mode. Now, after doing a memory diagnostic, the status says there is a hardware error. What hardware error is this and how can I repair my desktop?

[Prométhée]

hi

https://support.hp.com/us-en/product/hp-all-in-one-pc-24-dp0000wa/38323466/model/38752923

if you are under warranty contact the reseller, or hp support
If you feel able, out of warranty, open the computer
identify if you have one or two modules
if two, remove a module, tested, if works, you will have to buy an identical module
if it doesn't work try the other
if not, you should go to a professional

http://h10032.www1.hp.com/ctg/Manual/c06615724.pdf

[itsmyname · Accepted solution]

@TheNotoriousNic -- given that the words immediately following "The procedure entry point" are not characters from the North American range (a-to-z and A-to-Z), and given that the test of the RAM "failed" after only 2% of the test, I think that one of the sticks of RAM on your motherboard is failing.

If your motherboard has more than one connected memory-stick, remove all-but-one of those sticks, and rerun that "RAM test" utility.  If it "passes", then that single stick is good.  Remove that stick, and insert the next stick of RAM, and rerun that "RAM test" utility. Does it "pass" or does it "fail" ? Repeat the "try-the-next", if your motherboard has 3 or 4 sticks.

When you find the "bad" stick, take it to a computer-store, and INSIST that they sell you compatible RAM -- same "speed" numbers on the label, e.;g., something like "11-11-11-26", and the same number of memory "chips" on each side of the bad chip, and the same capacity (1Gbyte? 2? 4? 8?). Install just that new stick into your motherboard, and rerun that "RAM test" utility. It should "pass". Then, insert your other sticks, and rerun the "RAM test". It too should pass.

Or, if you purchased the computer within the last 12 months, contact HP to exercise the warranty to get HP to repair/replace the RAM, at their expense.