• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

I have an HP Envy desktop, Intel core i7-7700U,  Windows 10, 16gb RAM, 2TB HD that I purchased in late 2017. I want to upgrade the memory. There are two card slots, currently filled by two 8gb cards. Can I upgrade this to 32? 64? If so, what type of cards would I look for? The current cards have the following label: 1Rx8 PC4-2400T-UA2-11 M378A1K43CB2  CRC 1728.

Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

According to the Crucial memory report your PC can support up to 2 x 16 GB of DDR4-2400 memory.

 

Crucial 32GB Kit (2 x 16GB) DDR4-2400 UDIMM | CT2K16G4DFD824A | Crucial.com

 

HP indicates the max is 2 x 8 GB.

 

HP ENVY 750-567cb Desktop PC Product Specifications | HP® Customer Support

 

You can do this to see how much memory your notebook can actually support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

I have a Dell Optiplex 7050 MT business desktop PC.

 

It has 4 memory slots and supports 4 x 16 GB of memory.

 

I have 48 GB installed.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

According to the Crucial memory report your PC can support up to 2 x 16 GB of DDR4-2400 memory.

 

Crucial 32GB Kit (2 x 16GB) DDR4-2400 UDIMM | CT2K16G4DFD824A | Crucial.com

 

HP indicates the max is 2 x 8 GB.

 

HP ENVY 750-567cb Desktop PC Product Specifications | HP® Customer Support

 

You can do this to see how much memory your notebook can actually support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

I have a Dell Optiplex 7050 MT business desktop PC.

 

It has 4 memory slots and supports 4 x 16 GB of memory.

 

I have 48 GB installed.

HP Recommended

Thank you! Excellent instructions. It DOES support 32gb.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.