Memory Upgrade

[Globetrotter448]

I have just purchased the HP Envy 34-inch all-in-one pc which currently has 16 gb of RAM. HP indicates it can be upgraded. The RAM that is in there are two DDR5 8gb SODIMM 4800. I have purchased two DDR5 32gb 4800 SODIMM's of the same spec. When I install them, an old-style message comes on the screen saying they are not compatible, but all specs of the replacement are the same. There are four slots for the RAM, if I use the ones that have the 8gb in them I get the message, if I use the other slots, I just get beeping and no message.

Hopefully, someone may know the fix.

[Nal_NR]

Hi @Globetrotter448,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you want to upgrade your Memory.

It sounds like you're experiencing compatibility issues when trying to upgrade the RAM on your HP ENVY 34-inch All-In-One Desktop PC. Even though the new RAM sticks you purchased are of the same DDR5 type and speed (32GB 4800 SODIMM), there might be a different specification causing the compatibility problem.

Here are a few things you might want to check or consider:

BIOS Update: Ensure your PC's BIOS is up-to-date. Sometimes, a BIOS update can add support for newer memory modules. Click here

Mixing RAM: If you're mixing different brands or module densities, it could cause compatibility issues. Try using only the new 32GB sticks or ensure they are from the same brand and have identical specifications.

Slot Issues: Confirm that the new RAM sticks are properly seated in the slots. Sometimes, improper installation can cause the system to not recognize the memory.

Compatibility Check: Although the specs match, there might be specific compatibility issues with your system that aren't immediately apparent. You might want to contact HP support or check their official documentation to verify if there are any limitations or specific requirements for RAM upgrades.

Always ensure that you're handling the RAM modules carefully and that they are compatible with your system before installation. 

If you're uncertain, seek help from HP's phone support.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Globetrotter448]

Hi Elohi_NR, thanks for the information. I did the bios check and it indicated no update was required but I will check manually.

I will follow up on your suggestions. The RAM I have is ADATA DDR5 4800. 

[Globetrotter448]

HI Elohi_NR, checked my system and it is Windows 11 update 23H2 with the BIOS as F.16. but it still will not accept my RAM. The link in your text does not cover this update. I am only using the new RAM (ADATA DDR5 4800) and not mixing it with the original modules. I have tried a single module but still does not work. The original modules are in DIMM1 (ch A) and DIMM 1 (ch B) slots. If I put modules in DIMM 0 (ch A) and DIMM 0 (ch B) slots the PC just beeps and no message.

The fault with ADATA SODIMM modules is a text message saying incompatible which should not be the case.

[Nal_NR]

Hi @Globetrotter448 ,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Globetrotter448]

Thank you for the private message. I am currently talking with support to see what can be done. Your assistance has been very helpful.

[Raj_05]

Hi @Globetrotter448,

Thank you for your response, 

Is there anything else that I can help you with today?

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Globetrotter448]

What a Bummer. HP closed my open case without fixing the problem. It seems that HP cannot be bothered if you have a technical problem that they have problem-solving. It goes in the too-hard basket, and they close the case without notifying the person logging the problem. 

How do you get an existing case reopened?

My recommendation of HP products is no longer viable, and I will let people know that there is no Customer Service.