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‎11-25-2019 12:47 PM

HP Recommended
Product: HP Envy Desktop - 750-114
Operating System: Microsoft Windows 10 (64-bit)


In built memory card reader. Does not read SD card. Does not make any noise when card is placed on input. Installed Realtek USB Memory Card reader driver, however, input is memory card not usb so unsure if this would do anything (it hasn't seemed to). Do not know what other drivers to install. Do not know the names of the relevant drivers in device manager. Looked around online found nothing helpful. 

 

Would be grateful to know at least the names of the drivers I need installed. 

 

Thank you.

2 people had the same question
4 REPLIES 4

‎11-26-2019 02:30 PM - edited ‎11-26-2019 02:36 PM

HP Recommended

@jonas376 

Check in Device Manager for any "yellow or red" flagged indicators. And yes, the card reader is a USB device.

Not all computers have a built-in SD reader, so I have this portable reader,

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-26-2019 03:27 PM

HP Recommended

Thank you for your reply. There is a physical slot for an SD card. What are the names of the drivers I would need to install to get it to work? 

I do not see any red or yellow indicators in device manager. 

Under Human Interface Device - There are two HID-compliant consumer control device, one HID-compliant system controller, and four USB input device

Under Universal Serial Bus controllers - one Intel(R) USB 3.0 eXtensible Host Controller = 1.0 (Microsoft), one Logitech USB Camera, two USB Composite Device, and one USB Root Hub (USB 3.0)

Trying to pin down which one would it be or which one I am missing.

Also, I installed the Realtek driver yet I do not see it in the device manager. Should it show up there?

Again, any info would be appreciated.

 

 

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‎11-27-2019 08:54 AM

HP Recommended

@jonas376,

The card reader I mentioned plugs into a USB3.0 compliant port. No driver upload needed. I offer it as a workaround.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-28-2019 07:01 AM

HP Recommended

Appreciate the workaround. I am a little baffled that I cannot seem to find any more info on this issue anywhere. Any ideas where I should go take a look?

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