Memory not operating at correct speed

[Motostache]

Hello! I have a new ENVY Desktop TE02-0000i (3Y3Q8AV). This comes with 16GB DDR4 3200. 

I checked the motherboard specs (here), and it confirms 3200 is supported. 

The issue, the memory is running at 2133 MHz and not the rated/specified 3200. 

I checked BIOS, and do not see any options available to adjust this. Any way to get this corrected (am I missing a XMP setting, or maybe an upcoming BIOS update)?

Kind of sad to have a i9-12900 with a RTX 3070 and not have the memory operating at the speed it's supposed to...

[NonSequitur777]

@Motostache,

Welcome to our HP User Forum!

Your HP ENVY Desktop TE02-0000i (3Y3Q8AV) is fitted with the HP BlizzardU motherboard (with SSID: 894B).

With your indulgence -I am just spitballing here, but if I had to guess, your 3200 MHz RAM happens to be Corsair Vengeance or G.SKILL International Enterprise.  These RAM, for all intents and purposes, suck for HP gaming desktops -at least the ones without XMP access.

Calling a spade a spade.

Why are they running at 2133 MHz?  -Because their "SPD* Speed" is set at 2133 MHz.

Meaning, you need XMP access to turn up their RAM speed.  No XMP: you're stuck at 2133 MHz, and there's nothing you can do about it.

Check yourself: UserBenchmark: HP ENVY Desktop TE02-0xxx Compatible Components.

Here are the RAM that will run at 3200 MHz, at least the ones I found in the aforementioned UserBenchMark link (highlighted the RAM I would recommend):

Samsung M378A2K43EB1-CWE 4x16GB
Samsung M378A1K43EB2-CWE 2x8GB

Crucial CT8G4DFRA32A.M8FE 2x8GB

Hynix HMAA4GU6AJR8N-XN 4x32GB
Hynix HMA81GU6DJR8N-XN 2x8GB

Kingston HP32D4U2S8MR-8 2x8GB

Micron 16ATF2G64AZ-3G2E1 2x16GB

* Link: RAM SPD Speed: Everything You Need to Know - Cybersided.

Hope this was helpful.

Kind Regards,

NonSequitur777

[Motostache]

Hello NonSequitur777,

Appreciate the reply! To further clarify on this, I am not referring to cheaper ram that I installed, I am referring to the Samsung 3200 ram that comes factory installed in this computer (its actually the Samsung M378A1K43EB2-CWE that you mentioned too)!

The motherbaord (the 894B I provided the link to originally) is listed to support 3200. There is no XMP or other memory related settings within the BIOS from what I can see. Just hoping a BIOS update gets released on this soon to correct this. Not exactly a cheap system to buy just to find your hardware won't run at spec, just hoping HP can get this BIOS corrected since that hardware spec was one of their selling points. 

[NonSequitur777]

@Motostache,

Very interesting -this is most unlike the Samsung RAM performance I found in UserBenchMark.  For example, please take a look at the Samsung M378A1K43EB2-CWE 2x8GB RAM performance in this UserBenchMark entry: HP ENVY Desktop TE02-0xxx Performance Results - UserBenchmark:

This is really about as good as it gets: 114% ("Performing way above expectations (100th percentile)".

Speaking of BIOS, this User has the March 17th, 2022 version:

Kind Regards,

NonSequitur777