cancel
Showing results for 
Search instead for 
Did you mean: 
ToneLocACG
Level 1
15 11 0 0
Message 1 of 2
157
Flag Post

Memory upgrade question

HP Recommended
HP Envy Phoenix 810-470
Microsoft Windows 10 (64-bit)

Hello. I recently purchased a new RAM stick and just put it in(the one all the way to the right) Will everything run okay the way it is or should I switch them around? There's 4 spots for RAM sticks; the one all the way to the right is a new 8gb that i just put in, the one to the left of that is a factory 8gb stick, an empty slot, then a 4gb factory stick, then another empty slot. Thanks in advance for your response.

20200815_151524.jpg

Screenshot_20200731-140116_Chrome.jpg 

20200815_152001.jpg

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,513 122,690 20,185 30,961
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The memory slots are color coded.

 

You put the same capacity memory in the same colored slot.

 

So, you either put the 2 x 8 GB of memory in the black slots or the blue slots.

 

The 4 GB chip is the odd man out and you should either max out the memory with another 2 x 8 GB or buy another 4 GB memory chip and add it into the empty slot so the memory runs in dual channel mode.

 

Right now, that single 4 GB memory module is causing your PC's entire memory configuration to run in the lower performing single channel mode.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation