Solved: Re: Memory - HP Support Community

JCasmier · ‎06-19-2016

Hello all;

You are Always Helpful-I have a question. I have a Pavilion Desktop (HP Pavilion Desktop 550-040) which holds a cap of 16gb memory. It currently already has 8 installed and I purchased from Ebay the following listed below-which is an additional 8 to max it out.

Crucial 8GB DDR3 1600 MHz PC3-12800 CL11 240pin Non ECC Desktop Memory RAM UDIMM

( 281510399272 )

After install, I am getting the blue screen of death with an error message relative to memory. Is the memory a defect, do I need to reinstall-perhaps I installed incorrectly or is this the incorrect memory.

Thanks for any help you can provide!!

John

JCasmier · ‎06-19-2016

That is a true GOOD TO KNOW!! Thanks Dean. That may be why the Blue Screen of death. While it did permit based on ram, it did not understand thus the BSOD. I will respond back to the Ebay partner with your response-that may help the exchange for the correct ram.

Thanks so much.

best,

John

View solution in original post

wb2001 · ‎06-19-2016

There are slight variation of that model. What is the 2 letters after the 040.

Was this Crucial RAM certified to work in your exact model?

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JCasmier · ‎06-19-2016

Thanks Dean. There are no additional letters after the 040-just the following; HP Pavilion Desktop - 550-040 (ENERGY STAR).

What is stated in the Guide Specific to my model is;

Two 240-pin DDR3 DIMM sockets

Supports the following:
PC3 10600 (DDR3-1333)
PC3 12800 (DDR3-1600)
Supports 1 GB, 2 GB, 4 GB and 8 GB DIMMs

I did compare and here is what I have-just hard to know if these are the same or different;

EBAY Purchase:

Crucial 8GB DDR3 1600 MHz PC3-12800 CL11 240pin Non ECC Desktop Memory RAM UDIMM

( 281510399272 )

CORRECT for the Pav 550-040 model as from the link provided in troubleshooting;

Specs: DDR3L PC3L-12800 • CL=11 • Unbuffered • NON-ECC • DDR3L-1600 • 1.35V • 1024Meg x 64 •

wb2001 · ‎06-19-2016

What is the product number? RAM modules are specified to a certain model. You just can not purchase generic RAM and expect it to work. The modules must be matching. Here is the parts list for the 500-040. The RAM is specific to these:

676695-150 Memory - 8GB, PC3-12800, CL11, dPC

698651-154 Memory - 8GB, PC3-12800, CL11, dPC

By the way, I did a reverse lookup on your purchase, Crucial states it's server RAM. Not good for your system.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

JCasmier · ‎06-19-2016

That is a true GOOD TO KNOW!! Thanks Dean. That may be why the Blue Screen of death. While it did permit based on ram, it did not understand thus the BSOD. I will respond back to the Ebay partner with your response-that may help the exchange for the correct ram.

Thanks so much.

best,

John

Memory

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