• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion p6510t CTO Desk Top PC
Microsoft Windows 7 (64-bit)

Hello

 

 

           I am having an issue booting in my computer.  Serval months ago I had an unresolved issue installing service pack 1.  I tried installing service pack 1 by windows udate which failed and then  going to microsoft and downloaded service pack 1 which aslo failed.   Having tried  this several times.   For the last few months when I turn on the computer I get a message saying Failure configuring Service pack 1 Reverting changes.   The computer restatrs and then reads preparing to configure windows.   This happens on and off  for about 45 minutes until I can get to desktop.  

 

 

          To make a long story short perhaps I can  try to  change a part in the tower or other wise inside the computer to resolve this issue.     Thank you.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hello 

 

 

          For some odd reason when I  turned the  computer on  today it started right up without it hanging for 45 minites.   I shut down the computer and turned it on again 8 times and all 8 times it started.   I am leaving it alone for now but if it happens again I'll take your advice.   Sorry for any inconviniences.   

View solution in original post

3 REPLIES 3
HP Recommended

@JrJerry, welcome back to the forum.

 

I suggest that you save all of your personal data and do a full System Recovery.  This will take the computer back to its original configuration.  There is a possibility that some of the drivers could be causing problems.  Also, I am not certain what you can do to eliminate the problem caused by trying to update to SP 1.

 

Here is a guide from Microsoft that may help you solve your problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

hello 

 

 

          For some odd reason when I  turned the  computer on  today it started right up without it hanging for 45 minites.   I shut down the computer and turned it on again 8 times and all 8 times it started.   I am leaving it alone for now but if it happens again I'll take your advice.   Sorry for any inconviniences.   

HP Recommended

Thank you for the additional information, @JrJerry!  I am glad that whatever was wrong is now right.  It is good when a member fixes the problem.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.