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‎07-27-2020 12:43 PM

HP Recommended
Product: OMEN by HP Desktop PC - 870-030vx CTO
Operating System: Microsoft Windows 10 (64-bit)

Hello! My computer downloaded "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.319.2408.0)" - and now I can't turn on Bluetooth. The bluetooth driver device status reads:
"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

Windows support told me that this was caused by hardware-software incompatibility, and that I need an HP BIOS update in order to restore Bluetooth functionality. Is this true, and if so, how do I get the right update?

Thanks!

1 REPLY 1

‎07-27-2020 03:20 PM

HP Recommended

The BIOS updates can be found here:

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-000-desktop-pc-series/11084748/model...

 


I'm not an HP employee.
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