-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Missing part of base stand on model 24f

Create an account on the HP Community to personalize your profile and ask a question
06-06-2021 07:26 PM
There is not a category for just a monitor. I purchased this monitor 2XN60AA open box and found it was missing the connecting piece for the base to monitor. I can't find where to purchase one.
06-06-2021 10:35 PM - edited 06-06-2021 10:36 PM
It should come with a stand as base unit. No other part called base stand. Full list of parts:
https://partsurfer.hp.com/Search.aspx?searchText=2XN60AA
Please ask the shop or return it and buy a different monitor.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-07-2021 12:23 PM - edited 06-07-2021 12:38 PM
Thank-you for your reply. The base is not even listed in the parts list. There is a piece that connects the base to the monitor and it was not included in the box. I am trying to include a photo but it did not show it so this is a different format. Apparently it doesn't actually show photos.
I needed a monitor today. I do not want to pay $300 plus for a monitor and none of the less expensive models were in stock. How is return it and buy a different monitor a solution???? It is missing a simple slanted piece. HP should have them.