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‎07-17-2024 02:29 AM - last edited on ‎07-17-2024 05:06 PM by Retired

HP Recommended
Product: HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D83AV)
Operating System: Microsoft Windows 11

I am writing to express my deep disappointment regarding a pending case that has been unresolved for the past 25 days and they asked me to wait for another 15 days. Despite multiple attempts to seek an update, I have not received any response or progress report from anyone at HP. This lack of communication and delayed resolution is highly frustrating and concerning. The case in question holds significant importance, and the prolonged delay is adversely affecting my work and productivity. I had placed my trust in HP's support services, but the lack of attention and response has left me feeling disappointed and let down. I kindly request your immediate attention to this matter and an urgent update on the status of the case. It is essential for me to have a clear understanding of the progress made and the steps being taken to resolve the issue. Additionally, I would appreciate a direct point of contact who can provide regular updates and address any concerns or queries I may have.

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