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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Motherboard replacement

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04-17-2020 02:15 PM
I own a Pavilion All-in-One - 27-a227c. Most of the time, it doesn't boot at all (either a complete black screen, or the HP logo comes up but then it freezes with red/blue lines). Sometimes it boots (seems to work when it warms up a bit). Windows comes up, and I can even log in and use it for a bit. But eventually, it always freezes, usually with blue/red lines on the screen.
I connected a separate monitor, and the separate monitor shows exactly the same as the all-in-one monitor, so I don't think it's a display issue.
I have been able to run the BIOS RAM and hard drive checks, and those pass.
I took it to a computer store, and they think the issue is the motherboard. Seems likely--I think the only other possibility would be the power supply, and that seems pretty unlikely.
I have called HP's technical support, but apparently the call center is closed. Is there a way to order a replacement motherboard from HP? Or is there a way to arrange to send my PC to HP for diagnostics/motherboard replacement?
04-17-2020 04:19 PM
Its specs
https://support.hp.com/id-en/document/c05403973
And NO available part from HP Store
http://partsurfer.hp.com/Search.aspx?searchText=Z5M13AA
Please use part # and try Amazon, eBay .. Sorry, I could not find it on eBay nor Amazon.
Regards.
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04-17-2020 09:38 PM
Thank you for the response. On the part surfer for Z5M13AA, I see two motherboards listed: 908895-611 and 908895-614. I can find distributors for both online, but what is the difference between those two motherboards?