• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-29-2024 04:49 PM

HP Recommended
Product: HP 330 Wireless Keyboard and Mouse Combo - 2.4 Ghz Wireless USB Receiver

In Oct 2023, I bought a HP 330 Wireless Keyboard and Mouse Combo - 2.4 Ghz wireless USB Receiver. Now the mouse isn't working properly.  Can I replace the HP mouse  with another HP mouse and will it run on the existing dongle? Or will have to buy a new mouse with a dongle and have to use two dongles?

 

Category:
1 REPLY 1

‎05-02-2024 03:11 AM

HP Recommended

Hi @Cali-Bob_1234,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get more details regarding the replacement,  I would request you to reach out to our phone support and the support team can check the out-of-warranty service options. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.