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slimesoul
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Solved!

Mouse keeps disconnecting

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HP ENVY Desktop
Microsoft Windows 10 (64-bit)

Hello, 

I've had my HP ENVY Desktop for 10 months and have not run into this issue until recently. I have a composite USB keyboard and mouse, the mouse will consistently shut off after not being interacted with within 1 or 2 seconds. As you could guess, this is very irritating, it interferes every time I need to work or when playing any game. Before this, in the last week, the mouse light would be constantly blinking red. I've checked in Device Manager, but the driver is up to date.

I would very much appreciate assistance on this, if I need to resynchronize my devices, pointing me towards some helpful instruction would be fantastic.

Thank you!

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old_geekster
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@slimesoul , welcome to the forum.

 

The red light blinking constantly is telling you that the battery needs to be replaced.  There is access to the battery compartment on the bottom of the mouse.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
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25,008 24,659 2,879 10,660
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@slimesoul , welcome to the forum.

 

The red light blinking constantly is telling you that the battery needs to be replaced.  There is access to the battery compartment on the bottom of the mouse.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

slimesoul
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Thank you. The compartment was not on the bottom, but it was figured out. 

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old_geekster
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You are very welcome, @slimesoul.

 

It would be nice if manufacturers would standardize all of the peripherals.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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