Mouse keeps jumping

[Clowe46]

Hey my DVD player is acting up. It only plays the first few seconds and that’s it.

[A4Apollo]

Hey there! @Clowe46, Welcome to the HP Support Community.

Is the CD\DVD drive listed in device manager?

Have you tried checking with different DVDs?

What kind of DVD's are you trying to play on your laptop?

Have you tried playing CD's\DVD's using a different video player?

Please share the product number of the PC to assist you better.

If the DVD drive is listed in device manager try the steps recommended below.

Try updating the BIOS on your PC and check if it helps.

You can update the drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please try the below steps.

Click Start on the Left Bottom of the Screen.
Click Start Search
Type “regedit” and Hit Enter
On the Left hand Pane you can find H-Key-Local Machine.
On the Left side of H-Key-Local Machine you can find “>” sign Click on that “>” Sign.
You can find “System”, just click on beside its “>” sign.
Where you can find “Current Control Set”, just click on beside its “>” sign.
Where you can find “Control”, just click on beside on its “>” sign.
Where you can find “Class”, just click on beside on its “>” sign.
Please look for “{4D36E965-E325-11CE-BFC1-08002BE10318}”, just click on it(Not on the arrow beside it)
In the right side of the pane you can find ‘Upper Filter’
Please select ‘Upper Filter’and delete it.
Then choose the Lower filter and delete it.

Also, Uninstall the CD/DVD drivers from device manager.

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand CD/DVD from the list.

Right click on the DVD drive click uninstall.

Restart your PC and check if the DVD drive is ejecting by itself.

Try reseating the DVD drive as last resort.

If the issue still persists after trying out the steps it is a hardware issue with the PC.

Please contact HP support for service options. Click Here

Hope this answers your query!

Have a pleasant day ahead! 🙂

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